Cancellation Policy

At 88KQJ, we work hard to provide our players with the best online and mobile gaming experience. However, we cannot always guarantee a smooth experience due to factors beyond our control, including but not limited to weak internet connections and other situations that may lead to disconnection.

In the event of interruptions, disconnections, or other incidents that affect gameplay, the following policy shall apply. Please read the full policy before using our services on the website. By using our services, you acknowledge that you have read and agreed to this policy.

1. All players shall bear the risk of disconnection and shall be responsible for minimizing risks related to their internet connection.
2. If a player is disconnected before placing a bet, the bet will not be valid, and the account balance will not be affected.
3. If a player is disconnected after placing a bet, the bet will remain valid, and the account balance will be adjusted automatically. For example, if a player places a bet and loses, the loss will be reflected in the account balance.
4. Players who wish to review their bets and related results must submit an official request through customer service. Please note that this is only a review process and does not change the outcome of the bet.
5. If the issue persists, please contact customer service for assistance. Each case will be reviewed independently and thoroughly.
6. At any time and at its sole discretion, 88KQJ reserves the right to amend this policy and make the final decision on all related matters. Any policy changes or related decisions will be communicated via in-app message, email, WhatsApp, or written notice.

Live Baccarat

The terms for online Live Baccarat tables are as follows:

1. If a disconnection occurs before placing a bet on any option within the baccarat table, the bet will be invalid, and no adjustment will be made to the account balance. This includes bets on Player, Banker, Tie, and/or Pair.
2. If a disconnection occurs after placing a bet on any option within the baccarat table, the bet will remain valid, and any adjustment will be reflected in the account balance. This includes bets on Player, Banker, Tie, and/or Pair.

Live Roulette

The terms for online Live Roulette are as follows:

1. If a disconnection occurs before placing a bet on any number within the roulette table, the bet will be invalid, and no adjustment will be made to the account balance. This includes bets on numbers, colors, odd/even, and/or number ranges.
2. If a disconnection occurs after placing a bet on any number within the roulette table, the bet will remain valid, and any adjustment will be reflected in the account balance. This includes bets on numbers, colors, odd/even, and/or number ranges.

Online Slots

The terms for online slot games are as follows:

1. If a disconnection occurs before spinning, the bet will be invalid, and no adjustment will be made to the account balance.
2. If a disconnection occurs before spinning, the bet will be invalid, and no adjustment will be made to the account balance.